Digitool.dev is a Slovenia-based low-code/no-code development agency dedicated to helping businesses launch, automate, and scale digital products. We partner with platforms like Xano and WeWeb to deliver rapid application MVPs, internal tools, and automated workflows, all backed by EU-standard compliance. Our team combines experience in marketing, product development, and technical implementation to ensure your project succeeds from concept through growth. 2. Information We Collect We gather only the data necessary to deliver and improve our services. That includes your contact details (name, company, email), project inputs (specs, feature requests, scope documents), and usage analytics (IP address, session duration, feature interactions) via cookies and Google Analytics. Billing data (transaction records, payment methods) is collected through Stripe, while our email and CRM platform manages newsletter preferences and engagement metrics (e.g., Pipedrive). All collection points are secured and transparent. 3. Why We Collect & Use Your Data Your data enables us to fulfil subscriptions, assign the right team, and keep projects on track - everything from onboarding to final delivery. We use analytics to spot UX improvements, optimise our processes, and tailor communications like project updates or our weekly
We gather only the data necessary to deliver and improve our services. That includes your contact details (name, company, email), project inputs (specs, feature requests, scope documents), and usage analytics (IP address, session duration, feature interactions) via cookies and Google Analytics. Billing data (transaction records, payment methods) is collected through Stripe, while our email and CRM platform manages newsletter preferences and engagement metrics (e.g., Pipedrive).
All collection points are secured and transparent.
Your data enables us to fulfil subscriptions, assign the right team, and keep projects on track - everything from onboarding to final delivery. We use analytics to spot UX improvements, optimise our processes, and tailor communications like project updates or our weekly newsletter. Billing information ensures smooth payment processing and invoicing, while survey or feedback data helps us refine our services and add features you actually need.
For EU clients, our processing rests on three pillars:
● Contractual Necessity: We process your data to perform our agreement (e.g., accessing your project dashboard).
● Legitimate Interests: We analyse aggregated usage data to improve platform stability and user experience, always weighing your privacy.
● Consent: We ask your explicit permission before sending marketing emails or running non-essential tracking, and you can revoke this consent at any time.
We never sell or rent your personal information. We share it only with carefully vetted partners who help deliver our service, for example, Xano and WeWeb for hosting, Stripe for payments, Pipedrive for newsletters, or Zapier for integrations. Each of these providers is contractually bound to GDPR and ISO security standards. We’ll disclose personal data only if legally compelled (e.g., court orders) or to protect against fraud and abuse.
Our site uses strictly necessary cookies to maintain your login session and preferences, plus performance cookies (via Google Analytics) to monitor page load times and feature usage. With your consent, we may also deploy marketing cookies to personalise ads or track newsletter engagement. You can manage cookie settings in your browser or via our cookie-consent banner; disabling non-essential cookies may limit certain interactive features.
We keep client and project data for as long as you remain an active subscriber plus 5 years thereafter, to satisfy accounting, legal, and compliance requirements. If you unsubscribe from our newsletter without being a client, we retain only your email address to respect your unsubscribe choice. Support tickets and communication logs are archived for up to 3 years to ensure quality control and dispute resolution.
Under GDPR (and similar laws elsewhere), you can:
● Access your personal data and receive a copy in a common format.
● Rectify any inaccuracies (e.g., update your email).
● Erase data (“right to be forgotten”) when we’re not legally obliged to retain it.
● Restrict or object to specific types of processing (e.g., analytics).
● Port your data to another provider.
● Withdraw Consent for marketing at any time.
To exercise these rights, email us at [email protected]
We employ industry-standard safeguards to protect your data:
● Encryption: TLS for data in transit, AES-256 for sensitive data at rest.
● Access Control: Role-based permissions with two-factor authentication for all team members.
● Vendor Lock-In Protection: Xano allows database schema and API logic exports; WeWeb lets you export your frontend as a standalone Vue.js app.
● Regular Audits: Quarterly security reviews of our processes and third-party tools to ensure ongoing compliance.
Some of our service providers may process data outside the European Economic Area. When we do, we rely on Standard Contractual Clauses approved by the European Commission to ensure your data remains protected at the EU standard. We never transfer data to jurisdictions without adequate legal safeguards.
We may update this Privacy Policy to reflect new features, legal requirements, or improvements in our practices. Material changes, such as a new data-sharing relationship, will be communicated via email to active clients and by updating the “Last updated” date above. Continued use of our services after changes implies consent to the revised policy.
Questions, concerns, or requests regarding this policy? Reach out any time:
Email: [email protected]
Address: Digitool, Luka Kragelj s.p., Lisec 75b, 8211 Dobrnič.
We’re committed to resolving inquiries promptly and transparently.
